Ticketing Executive
Job No:
BRISRC103
Location:
ASCOT
The Brisbane Racing Club is the traditional home of Thoroughbred racing in Queensland and maintains two race tracks (Eagle Farm and Doomben) as well as a training centre at Deagon. It is also the leading metropolitan racecourse in Queensland that sees thousands of people coming to the racecourse to enjoy the hospitality and quality entertainment. The Brisbane Racing Club hosts 70+ racedays every year with several events on each day and 50+ special events (weddings, conferences, corporate meetings etc…)
Our venues include:
- Eagle Farm Racecourse
- Doomben Racecourse
- Deagon Training Centre
OUR CORE VALUES
Our people are at the heart of who we are and what we do. We create remarkable experiences because we have remarkable individuals and teams.
Our values - professionalism; responsibility; pride; community; challenge & innovation; and safety and wellbeing – inspire us every day to deliver outstanding results for our members and guests.
BENEFITS
- Progressive employer with an exciting and changing environment
- Dynamic and supportive culture
- Strategic focus on commercial growth business wide
The Brisbane Racing Club is currently seeking a driven Ticketing Executive. This role will sit with the Membership team based at our head office at Eagle Farm Racecourse. It is suited for those that have some solid experience with dealing with a high level of administrative tasks as well as handling incoming phone calls and emails in a timely manner.
In this role, you will be able to demonstrate foundational selling skills that you can grow and develop with the company. You will have experience in building rapport with client.
The successful applicant will be available to work on Saturday Racedays which may include Public Holidays.
YOUR RESPONSIBILITIES WILL INCLUDE:
Design and maintain all ticketing infrastructure:
- Building venue configurations including seat and gate mapping
- Creating event builds and packages to suit the needs of both BRC and External Parties, including both Raceday and Non-Raceday Events
- Developing price structures to include specific ticket types, promotional codes and complimentary ticketing services
- Maintenance of ticketing technology which include turnstiles, hand scanners and the integration of these physical devices into the backend core system: Alvarado Gatelink
- Administration of Members and Owners Ticketing, which incorporates the integration and transition of barcoding from EBMS Ungerboeck to Alvarado Gatelink
- Create ticketing orders for Members and Owners Swingtags, including updating and uploading barcode ranges to interface with Gatelink directly
- Monitoring sales through Moshtix to ensure functions do not oversell
- Create automatic and recurring ticketing reports from Moshtix to send to the Sales and Marketing departments
Oversee all event day operations for Gates and Ticketing:
- Provide the Operations Department with hourly scan reports and capacity updates
- Monitor ticketing technologies- Scanners and Turnstiles
- Manage small group of box office sellers
- Coordinate gates operations with the Gates and Ticketing Supervisor.
THE SKILLS YOU'LL HAVE:
- Minimum 1-2 years experience in a similar role
- Experience with the Moshtix Client Portal and Gatelink highly desired
- Experience with Ticketing/Box Office Selling/Supervising
- Highly developed communication and customer service skills
- The ability to handle administrative duties in a busy environment
- An analytical mind - spot trends, suggest solutions and be involved in the creative process
- The ability to deliver to strict deadlines
- Be able to work with a diverse group of stakeholders and drive outcomes
The Brisbane Racing Club (BRC) is an equal opportunity employer. We value social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality.
Does this sound like your next exciting opportunity, apply now!