Operations Manager/2IC - South Sports Club

Are you ready to step up? Join our team as Operations Manager at South Sports Club!

We are on the lookout for an enthusiastic and motivated Operations Manager/2IC to join our team at the South Sports Club. This is a fantastic opportunity to lead the operational side of our growing venue, overseeing everything from day-to-day management to delivering exceptional member and guest experiences.

As Operations Manager, you will report directly to the Venue Manager, with responsibility for managing a diverse team and ensuring smooth operations across all areas of the venue. You will work closely with the team to elevate the standard of service and lead from the front, making a real impact on both the operational success and the community feel of the club.

Key Responsibilities

• Lead and supervise day-to-day operations of the venue, including bar, kitchen, and front-of-house.
• Ensure all operational areas are functioning efficiently, maintaining high standards of service.
• Oversee staff training, onboarding, and ongoing development to foster a positive and productive environment.
• Collaborate with the Venue Manager to create staff rosters and manage team schedules.
• Ensure compliance with all regulatory requirements including liquor, health, and safety standards.
• Coordinate and oversee inventory management, stock control, and ordering.
• Handle customer feedback professionally and resolve issues effectively, ensuring a positive guest experience.
• Plan and execute events, promotions, and functions to drive member engagement.
• Monitor and control operational costs to meet business targets.
• Work closely with internal teams to ensure consistent service standards are maintained.

What We’re Looking For

• Proven experience in operations management within the hospitality industry or licensed clubs.
• Strong leadership and team management skills with a hands-on approach.
• Exceptional communication and interpersonal skills.
• A proactive, solution-focused mindset and the ability to thrive in a fast-paced environment.
• Experience with venue and event management, including planning and executing large-scale events.
• RMLV & RSG qualifications required.
• Excellent organizational and time management skills.
• Ability to work flexible hours, including weekends and evenings, as required for events and special occasions.

About You

You will be an energetic and hands-on leader with a passion for delivering an outstanding guest experience. Your ability to motivate a team, improve operational efficiencies, and drive exceptional service standards will make you a key player in our team. If you’re someone who thrives on taking ownership, leading by example, and is excited about shaping the future of the South Sports Club, this could be the role for you!

Why Join Us?

At South Sports Club, we pride ourselves on our commitment to innovation, safety, and community. Our venue is a welcoming space for everyone, and we aim to provide the highest standard of service to all who walk through our doors. As part of our team, you will enjoy:

• Opportunities for career growth and development.
• Access to discounts at all our venues.
• A vibrant and supportive work environment.
• Free parking for our staff.
• Invitations to exclusive events and more!

Are you ready to lead and grow with us? If you have the leadership skills, passion, and drive we are looking for, we want to hear from you! Click Apply now to start the process.

Join us at South Sports Club and help create memorable experiences for our members and guests!