Membership & Customer Experience Coordinator

Are you a proactive go-getter who thrives on creating exceptional customer experiences? Do you naturally connect the dots, spot opportunities for improvement, and take pride in making things happen? If you’re looking for a role where no two days are the same — and where your impact is felt immediately — then we want to hear from you.

Brisbane Racing Club is seeking a Membership & Customer Experience Coordinator to help deliver premium service to our valued members and race day patrons. Working as part of our vibrant Commercial Team, you’ll play a key role in supporting membership operations, coordinating events, and ensuring every interaction reflects the quality and excitement of our brand.

From processing membership applications and renewals to helping plan and execute race day activations, you’ll be right in the middle of the action. You’ll also assist in member communications, hospitality logistics, and on-the-ground event coordination — all while delivering friendly, responsive service in person, by phone, and via email.

This is a Tuesday to Saturday role, and flexibility is essential — especially during major race days and member events.

What You Bring

We’re looking for someone who brings energy, attention to detail, and a genuine passion for delivering high-quality customer service. You’ll also have:

• 1–3 years of experience in customer service, membership, events, or marketing roles.
• Excellent communication skills — confident in person, on the phone, and in writing.
• A proactive mindset with the ability to anticipate needs and take initiative.
• Strong organisational skills with the ability to manage multiple tasks under pressure.
• A natural ability to build rapport and create positive connections with a wide range of people.
• Tech-savviness — proficiency in Microsoft Office and ideally experience with CRM or ticketing/event systems.
• Availability to work weekends and public holidays aligned with the racing calendar.
• A team-first attitude — you’re happy to pitch in and help wherever needed to make the day a success.

What We Offer

At Brisbane Racing Club, you’ll be part of one of Queensland’s most iconic racing and events venues. We offer:

• A dynamic, fast-paced work environment where every day is different.
• Exclusive perks, including staff discounts on dining, events, and club facilities.
• A supportive, inclusive team culture where your ideas are heard and your work is valued.
• The chance to work on high-profile race days and premium events, creating memorable experiences for thousands of guests.

If you’re ready to step into a role that blends event action, member engagement, and real impact — in a truly exciting setting — this could be your next great opportunity.

Apply now and help us create unforgettable experiences at Brisbane Racing Club.

Please note - due to the high volume of candidates only shortlisted applicants will be contacted for an interview.