Duty Manager - Club Venues

About Us

At Brisbane Racing Club (BRC), we’re a passionate community with a rich history and an exciting future. We’re known for delivering incredible race day experiences, exceptional hospitality and world-class facilities – and our club venues are an important part of that story.

We’re currently seeking experienced and passionate Duty Managers to join our team across three of our vibrant licensed club venues:

• The Gibson – Stafford
• Souths Sports Club – Acacia Ridge
• Gallopers Sports Club – Ascot

Each venue has its own personality, community and offering, but all share the same commitment to exceptional service, safe and responsible operations, and creating memorable experiences for our members and guests.

This is a fantastic opportunity for experienced hospitality leaders who are ready to take the next step, bring their energy and ideas to a venue, and make a genuine impact within a supportive and growing club environment.

The Gibson | Stafford

The Gibson is a community-focused venue where sport, entertainment and events sit at the heart of what we do. With a strong local following and a welcoming atmosphere, The Gibson offers a varied and fast-paced environment for a Duty Manager who enjoys being visible, hands-on and connected to their team and members.

Souths Sports Club | Acacia Ridge

Souths Sports Club is a well-established community club offering a diverse range of hospitality, dining, sport, entertainment and events. With a strong member base and plenty happening across the venue, this is an exciting opportunity for a Duty Manager who thrives on variety and enjoys bringing people together.

Gallopers Sports Club | Ascot

Located close to the heart of BRC’s racing precinct, Gallopers Sports Club combines sport, hospitality, entertainment and community. With a vibrant atmosphere and strong connection to the racing and events environment, it’s an ideal opportunity for a Duty Manager who loves a dynamic venue and enjoys delivering great experiences in a busy setting.

About the Role

As a Duty Manager, you’ll be the leader on shift, ensuring your venue operates safely, efficiently and to the highest standard. You’ll inspire and support your team, provide exceptional customer service and confidently manage the fast-paced nature of a vibrant hospitality environment.

You’ll have the opportunity to make your mark within your venue, build strong relationships with members and guests, develop your team and contribute to the ongoing success of one of our club operations.

This is an exciting opportunity for someone who thrives in a dynamic environment, enjoys leading people and takes genuine pride in delivering memorable guest experiences.

What You'll Be Doing

As a Duty Manager, you'll play a key role in the day-to-day success of the Club by:

• Leading daily venue operations, including opening and closing procedures.
• Supervising, coaching and supporting team members to deliver exceptional customer service.
• Creating a welcoming, safe and enjoyable environment for members, guests and visitors.
• Managing daily operations across bar, gaming, food and beverage, and events to ensure seamless service delivery.
• Responding confidently to guest enquiries, feedback and incidents, resolving issues professionally.
• Ensuring compliance with liquor licensing, gaming legislation, workplace health and safety requirements and Club policies.
• Coordinating events and functions during your shift to ensure every detail runs smoothly.
• Monitoring cash handling, reconciliations and point-of-sale operations with accuracy and integrity.
• Supporting marketing initiatives and promotions that enhance the member and guest experience.
• Leading by example and fostering a positive, collaborative team culture.
• Identifying opportunities to improve the way we operate and continuously enhance the member experience.

What We're Looking For

We're looking for confident, approachable hospitality leaders who genuinely enjoy working with people and have the energy and experience to lead a busy venue.

You'll bring:

• Previous experience in a supervisory or Duty Manager position within hospitality, clubs or a licensed venue.
• Current Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) qualifications.
• A strong understanding of liquor licensing, gaming compliance and workplace health and safety requirements.
• Excellent leadership skills, with the ability to motivate, coach and develop team members.
• Outstanding communication and interpersonal skills with a genuine customer-first mindset.
• Proven ability to remain calm under pressure, make sound decisions and resolve conflict effectively.
• Strong organisational skills and the ability to manage competing priorities.
• Experience using Microsoft Office and point-of-sale systems.
• Flexibility to work a rotating roster, including evenings, weekends and public holidays to support venue, racing and event operations.
• A proactive approach and a genuine desire to contribute to the success of your venue and the wider BRC community.

Most importantly, you'll share our values of Professionalism, Community, Safety & Wellbeing, Challenge & Innovation, Pride, and Responsibility, bringing them to life through every interaction.

What You'll Get

At Brisbane Racing Club, you'll become part of an organisation rich in history and focused on an exciting future.

In return, you'll enjoy:

• The opportunity to work within one of Queensland's most recognised racing, hospitality and events organisations.
• A supportive, collaborative and values-driven team culture.
• Opportunities for professional development and career progression.
• A varied and rewarding role where no two days are the same.
• The chance to contribute to major events, race days and memorable member and guest experiences.
• The opportunity to build your leadership capability and make a genuine impact within your venue.
• A workplace that values safety, innovation, teamwork and continuous improvement.

Why Join Us?

At BRC, we’re more than just a workplace – we’re a community built on passion, people and innovation.

Our club venues are places where people come together, and our Duty Managers play an important role in creating the experiences that keep our members and guests coming back.

Whether you’re looking to take the next step in your hospitality career, bring fresh energy to an established venue or take on a new challenge within a diverse organisation, BRC offers an opportunity to make your mark.

Three venues. Three unique communities. One great opportunity to join the BRC team.

Ready to Apply?

If you're an experienced hospitality leader who enjoys creating exceptional experiences, leading high-performing teams and thriving in a dynamic environment, we'd love to hear from you.

Apply today!

You’ll be asked to nominate your preferred venue during the application process, and we’ll work with you to explore the opportunity that best aligns with your experience, strengths and career aspirations.