Operations Manager - The Gibson

About Us

At Brisbane Racing Club (BRC), we’re a passionate community with a rich history and a vision for an exciting future. We’re known for delivering incredible race day experiences and maintaining world-class facilities, and we’re looking for an Operations Manager to join our team at one of our licensed club venues – The Gibson.

Conveniently located in Stafford, The Gibson is a community focused venue where sport and events sit at the heart of what we do. This role offers variety, creativity, and the chance to make a meaningful impact.

About the Role

We are seeking an experienced and motivated Operations Manager to oversee the day-to-day operations of our licensed club, ensuring exceptional hospitality, seamless service delivery and a welcoming environment for our members and guests.

This is an exciting opportunity for a hands-on operational leader who thrives in a fast-paced hospitality environment, enjoys developing high-performing teams and takes pride in delivering outstanding customer experiences.

Working across bar, gaming, food and beverage, facilities and functions, you will play a key role in driving operational performance, maintaining compliance and identifying opportunities to improve the way we work. You will bring a strong commercial mindset, a passion for hospitality and the ability to balance operational demands with the delivery of high-quality service.

What You'll Be Doing

As our Operations Manager, you'll play a key role in the day-to-day success of the Club.

• Lead Daily Operations: Oversee the smooth running of club operations across bar, gaming, food and beverage, front-of-house and facilities, ensuring consistent service standards and operational efficiency.
• Lead and Develop Your Team: Recruit, train, coach and support team members, fostering a positive, accountable and service-focused culture.
• Deliver Exceptional Hospitality: Champion outstanding customer service, respond to feedback and resolve complaints professionally to enhance member and guest satisfaction.
• Drive Compliance and Safety: Ensure compliance with liquor licensing, gaming, work health and safety and other relevant legislative requirements, maintaining accurate records and safe operating practices.
• Manage Rostering and Resources: Support effective workforce planning, rostering and scheduling to ensure appropriate coverage and efficient service delivery.
• Oversee Stock and Financial Performance: Manage inventory, ordering, stock control and operational expenditure, supporting cost control and overall profitability.
• Manage Gaming and Administration: Oversee relevant accounting and operational procedures across bar and gaming areas, including TAB and Keno, alongside point-of-sale systems, reporting and record-keeping.
• Coordinate Events and Promotions: Support the planning and delivery of functions, entertainment and promotional activities that attract new members and strengthen engagement with existing members.
• Improve and Innovate: Identify opportunities to streamline processes, enhance the customer experience and continually improve operational standards.
• Champion BRC’s Values: Lead by example, demonstrating professionalism, integrity, accountability and pride in everything you do.

What We’re Looking For

We’re looking for a confident and capable leader who combines strong operational management skills with a genuine passion for hospitality and customer service.

To be successful in this role, you will bring:

• Demonstrated experience in operations management within the hospitality or licensed club industry.
• Previous experience leading, developing and motivating a team in a fast-paced environment.
• Current Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) qualifications.
• A sound understanding of liquor licensing, gaming compliance, work health and safety and relevant regulatory requirements.
• Strong commercial acumen, including experience managing budgets, stock, expenditure and operational performance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and manage challenging situations professionally.
• Strong organisational and problem-solving skills, with the ability to prioritise competing demands and meet deadlines.
• Confidence using Microsoft Office, point-of-sale systems and other relevant operational software.
• Flexibility to work across evenings, weekends and public holidays in line with racing activities and event requirements.
• A Diploma in Hospitality Management, Business Administration or a related field, together with experience in venue or events management, will be highly regarded.

What You’ll Get

• The opportunity to take ownership of club operations and make a meaningful impact on service delivery and business performance.
• A dynamic working environment connected to Brisbane’s vibrant racing, hospitality and entertainment industry.
• The opportunity to lead, develop and inspire a diverse team.
• A varied role where you can contribute ideas, drive improvements and shape the member and guest experience.
• The chance to build relationships across a well-established organisation with a proud history and an exciting future.

Why Join Us?

• At Brisbane Racing Club, our people are united by a shared passion for delivering memorable experiences and creating a strong sense of community.
• Our values guide the way we work: Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride and Responsible.
• We are looking for someone who embodies these values, embraces new challenges and takes pride in creating an environment where our people, members and guests feel welcome, safe and valued.
• If you are ready to bring your operational expertise, leadership and passion for hospitality to a role where you can make a real difference, we would love to hear from you.

Ready to Apply?

If you're an experienced hospitality leader who enjoys creating exceptional experiences, leading high-performing teams and thriving in a dynamic environment, we'd love to hear from you.

Apply today and help shape memorable moments at The Gibson.