Duty Manager - The Gibson

About Us

At Brisbane Racing Club (BRC), we’re a passionate community with a rich history and a vision for an exciting future. We’re known for delivering incredible race day experiences and maintaining world-class facilities, and we’re looking for a Duty Manager to join our team at one of our licensed club venues – The Gibson.

Conveniently located in Stafford, The Gibson is a community focused venue where sport and events sit at the heart of what we do. This role offers variety, creativity, and the chance to make a meaningful impact.

About the Role

Brisbane Racing Club (BRC) is more than just a race club - we're a destination where world-class racing, exceptional hospitality, and unforgettable events come together. As one of Queensland's premier entertainment and hospitality venues, we're looking for an experienced and motivated Duty Manager to lead operations and deliver outstanding experiences for our loving community at The Gibson.

As a Duty Manager, you'll be the leader on shift, ensuring our venue operates safely, efficiently, and to the highest standard. You'll inspire your team, provide exceptional customer service, and confidently manage the fast-paced nature of a vibrant hospitality environment.

This is an exciting opportunity for someone who thrives in a dynamic venue, enjoys leading people, and takes pride in delivering memorable guest experiences.

What You'll Be Doing

As our Duty Manager, you'll play a key role in the day-to-day success of the Club by:

• Leading daily venue operations, including opening and closing procedures.
• Supervising, coaching and supporting team members to deliver exceptional customer service.
• Creating a welcoming, safe and enjoyable environment for members, guests and visitors.
• Managing daily operations across bar, gaming, food and beverage, and events to ensure seamless service delivery.
• Responding confidently to guest enquiries, feedback and incidents, resolving issues professionally.
• Ensuring compliance with liquor licensing, gaming legislation, workplace health and safety requirements, and Club policies.
• Coordinating events and functions during your shift to ensure every detail runs smoothly.
• Monitoring cash handling, reconciliations and point-of-sale operations with accuracy and integrity.
• Supporting marketing initiatives and promotions that enhance the member and guest experience.
• Leading by example and fostering a positive, collaborative team culture.

What We're Looking For

You'll be a confident and approachable hospitality leader who enjoys working in a fast-paced environment and brings a genuine passion for people and service.

You'll also bring:

• Previous experience in a supervisory or Duty Manager position within hospitality, clubs or a licensed venue.
• Current Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) qualifications.
• Strong understanding of liquor licensing, gaming compliance and workplace health and safety requirements.
• Excellent leadership skills with the ability to motivate, coach and develop team members.
• Outstanding communication and interpersonal skills with a customer-first mindset.
• Proven ability to remain calm under pressure, make sound decisions and resolve conflict effectively.
• Strong organisational skills with the ability to manage competing priorities.
• Experience using Microsoft Office and point-of-sale systems.
• Flexibility to work a rotating roster including evenings, weekends and public holidays to support racing and event operations.

Most importantly, you'll share our values of Professionalism, Community, Safety & Wellbeing, Challenge & Innovation, Pride, and Responsibility, bringing them to life through every interaction.

What You'll Get

At Brisbane Racing Club, you'll become part of an organisation rich in history and focused on an exciting future.

In return, you'll enjoy:

• The opportunity to work at one of Queensland's most iconic racing and events venues.
• A supportive, collaborative and values-driven team culture.
• Opportunities for professional development and career progression.
• A varied and rewarding role where no two days are the same.
• The chance to contribute to major race days, premium events and memorable guest experiences.
• A workplace that values safety, innovation, teamwork and continuous improvement.

Why Join Us?

At BRC, we’re more than just a workplace - we’re a community built on passion and innovation. By joining our team, you’ll be part of a culture that prioritises learning, growth, and teamwork. If you're ready to make an impact and take your career to the next level, we want to hear from you.

Ready to Apply?

If you're an experienced hospitality leader who enjoys creating exceptional experiences, leading high-performing teams and thriving in a dynamic environment, we'd love to hear from you.

Apply today and help shape memorable moments at The Gibson.